At Dialflow, we are committed to protecting the privacy and confidentiality of our clients, employees, and all stakeholders. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you engage with our services. By working with Dialflow, you consent to the practices described in this policy.

1. Information We Collect

We may collect and process the following types of information:

1.1 Client Information

• Name, company name, email address, phone number, and other contact details

• Business requirements, project details, and other relevant data necessary for service delivery

1.2 Employee Information

• Name, contact details, educational background, work history, and other HR-related information

• Banking details for payroll purposes

1.3 Website Visitors

• IP address, browser type, and usage data collected via cookies and other tracking technologies

2. Use of Information

We use the collected information to:

• Deliver and improve our BPO services, including data entry, feedback coordination, telecalling, and HR support

• Respond to inquiries and provide customer support

• Manage employee records and facilitate HR operations

• Comply with legal and regulatory requirements

• Enhance user experience and analyze website performance

3. Data Sharing and Disclosure

We do not sell or rent personal information to third parties. However, we may share information under the following circumstances:

• With Consent: When you explicitly agree to share your information for a specific purpose

• Service Providers: Trusted third-party vendors who assist us in delivering our services (e.g., IT support, data storage)

• Legal Obligations: When required to comply with legal or regulatory requirements

4. Data Security

We take the security of your information seriously and implement stringent measures to protect it from unauthorized access, disclosure, alteration, or destruction. These include:

• Secure servers and encrypted storage solutions

• Regular security audits and updates

• Restricted access to sensitive information, limited to authorized personnel only

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy or comply with legal obligations. Upon request, we securely delete or anonymize data no longer needed.

6. Your Rights

As a user, you have the following rights regarding your personal information:

• Access: Request a copy of your data that we hold

• Correction: Update or correct inaccurate or incomplete information

• Deletion: Request the deletion of your data, subject to legal and contractual obligations

• Restriction: Limit the processing of your data under certain circumstances

To exercise these rights, please contact us using the details provided below.

7. Cookies and Tracking

We use cookies and similar technologies to enhance website performance and provide a better user experience. You can manage your cookie preferences through your browser settings.

8. Updates to This Policy

Dialflow reserves the right to update this Privacy Policy as necessary to reflect changes in legal requirements, industry standards, or our operations. Updates will be posted on our website, and the revised policy will include an updated effective date.